Reasonable Modification Policy
Turlock Transit is committed to making reasonable modifications to ensure that transit vehicles, facilities and services are accessible to everyone. A "reasonable modification" within this context can be defined as a fair and sensible change or alteration to Turlock Transit's rules, policies, practices or procedures to provide a passenger with a disability an equal opportunity to use transit services. A reasonable modification does not include requests that would result in a fundamental alteration to services, could result in direct threat to the health and safety of anyone, nor in requests that attempt to modify state/federal regulations governing the provision of transit services.
A request for modification must be made in advance, whenever possible, using the process outlined here. Requests made in the field, at the time of boarding, will be evaluated and considered at the time of service.
Here is the process for submission and review of requests:
1. Request Submitted
Applicant submits a request for a modification. Most requests can and should be submitted in writing, in advance of planned trips. Applicants can use the Reasonable Modification Request Form (English - Spanish) or a separate written statement that contains all of the required information (as shown in the form). The completed form or written statement should be sent to the Turlock Transit Mobility Coordinator via mail at 1418 N. Golden State Blvd., Suite 1, Turlock, CA 95380 or email at email@example.com.
In-field Requests: When it is impractical to make the request in advance, and the request is provided at the time of boarding, the request may be made verbally to the bus driver. The driver will either make a decision on the spot, or seek direction from their supervisor first, depending on the nature of the request.
Written requests received by Turlock Transit will be reviewed within five (5) business days of the date of receipt. Requested modifications may be approved, modified or denied based on specifics of the request.
Turlock Transit will provide a written response to the applicant's request within five (5) business days of the completion of the review. The response will be both mailed and emailed to the applicant, as well as shared with Turlock Transit's operations team.
Passengers with disabilities who were denied reasonable accommodation or modification may file a written complaint within 45 days of the issuance of the denial notification. The appeals process must be completed in writing. Appeals should be sent to the Turlock Transit Mobility Coordinator via mail at 1418 N. Golden State Blvd., Suite 1, Turlock, CA 95380 or email at firstname.lastname@example.org.
Upon receipt of an appeal, a an appeals review panel shall be convened, comprised of transit administration and operations staff who were not involved in the original review of the request. The appeals review panel will review the relevant facts and make a final determination. The final determination will be provided to the appellant within 30 days from the date the appeal was received.
Examples of reasonable modification requests
Examples of unreasonable modification requests