ACCESSIBILITY
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The City of Turlock is committed to providing transit services that are accessible to persons with disabilities in accordance with applicable provisions of the Americans with Disabilities Act (ADA) of 1990, Section 504 of the Rehabilitation Act of 1973, as amended, and the U.S. Department of Transportation’s implementing regulations at 49 CFR Parts 27, 37, 38, and 39. The Federal Transit Administration (FTA) has consolidated the requirements of these regulations into FTA Circular C 4710.1. For more information, please visit the City of Turlock's Accessibility webpage.
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RESOURCES
Accessibility-related documents and resources available for download
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ADA PARATRANSIT ELIGIBILITY
In-person eligibility assessments are provided by MOVE through the Stanislaus Eligibility Center. If approved, the eligibility is valid with all transit operators in Stanislaus County. Call (209) 672-1143 to schedule an appointment. |
TRAVEL TRAINING
Travel training services are provided at no-cost by MOVE to educate and assist individuals with using fixed route transit. The goal is to increase passenger confidence and independence. |
REASONABLE MODIFICATIONS
Turlock Transit is committed to making reasonable modifications to its policies, practices and procedures to ensure that transit vehicles, facilities and services are accessible to everyone. For more information, view the Reasonable Modification Policy.
Turlock Transit is committed to making reasonable modifications to its policies, practices and procedures to ensure that transit vehicles, facilities and services are accessible to everyone. For more information, view the Reasonable Modification Policy.
ADA GRIEVENCE PROCEDURES
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Turlock. The City's Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Paul Loehr, Director of Risk Management & ADA Coordinator
156 S. Broadway, Suite 230, Turlock, CA 95380
[email protected] OR (209) 668-6034
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Turlock and offer options for substantive resolution of the complaint.
If the response by ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or his/her designee.
Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator or his/her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City of Turlock for at least three years.
In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the Americans with Disabilities Amendments Act of 2008, the Fair Employment & Housing Act (FEHA), California Government Code Section 11135 and other applicable codes, the City of Turlock does not discriminate against individuals on the basis of disability in its services, programs or activities.
This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Turlock. The City's Personnel Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Paul Loehr, Director of Risk Management & ADA Coordinator
156 S. Broadway, Suite 230, Turlock, CA 95380
[email protected] OR (209) 668-6034
Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his/her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator or his/her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of Turlock and offer options for substantive resolution of the complaint.
If the response by ADA Coordinator or his/her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager or his/her designee.
Within 15 calendar days after receipt of the appeal, the City Manager or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the City Manager or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by the ADA Coordinator or his/her designee, appeals to the City Manager or his/her designee, and responses from these two offices will be retained by the City of Turlock for at least three years.
In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the Americans with Disabilities Amendments Act of 2008, the Fair Employment & Housing Act (FEHA), California Government Code Section 11135 and other applicable codes, the City of Turlock does not discriminate against individuals on the basis of disability in its services, programs or activities.