ACCESSIBILITY
|
The City of Turlock is committed to providing transit services that are accessible to persons with disabilities in accordance with applicable provisions of the Americans with Disabilities Act (ADA) of 1990, Section 504 of the Rehabilitation Act of 1973, as amended, and the U.S. Department of Transportation’s implementing regulations at 49 CFR Parts 27, 37, 38, and 39. The Federal Transit Administration (FTA) has consolidated the requirements of these regulations into FTA Circular C 4710.1. For more information, please visit the City of Turlock's Accessibility webpage.
|
RESOURCES
Accessibility-related documents and resources available for download 
| ||||||||
|
ADA PARATRANSIT ELIGIBILITY
In-person eligibility assessments are provided by MOVE through the Stanislaus Eligibility Center. If approved, the eligibility is valid with all transit operators in Stanislaus County. Call (209) 672-1143 to schedule an appointment. |
TRAVEL TRAINING
Travel training services are provided at no-cost by MOVE to educate and assist individuals with using fixed route transit. The goal is to increase passenger confidence and independence. |
REASONABLE MODIFICATIONS
Turlock Transit is committed to making reasonable modifications to its policies, practices and procedures to ensure that transit vehicles, facilities and services are accessible to everyone. For more information, view the Reasonable Modification Policy.
Turlock Transit is committed to making reasonable modifications to its policies, practices and procedures to ensure that transit vehicles, facilities and services are accessible to everyone. For more information, view the Reasonable Modification Policy.
ADA GRIEVENCE PROCEDURES
This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"), the Americans with Disabilities Amendments Act (ADAAA) and California State law. It may be used by anyone wishing to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Turlock. The City’s Disability Discrimination Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant and location, date and a description of the problem(s). The City’s Grievance Procedure form is available online at http://www.cityofturlock.org/ada or at Turlock City Hall, 156 S. Broadway, Ste. 150, Turlock, CA 95380. Alternative means of filing a complaint, such as personal interviews or a tape recording the complaint, are available to persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to the ADA Coordinator using the contact information provided on this page. Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his designee will schedule a meeting with the complainant to discuss the complaint and possible resolutions. After an investigation and review the ADA Coordinator will respond in writing, and where appropriate, in an alternative format accessible to the complainant. The response will explain the City’s position on the issue and offer options for substantive resolution of the complaint.
If the response by ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager. After receiving the appeal, the City Manager or his designee will review the appeal and the ADA Coordinator finding. Within a reasonable period, after a review, the City Manager or his designee will respond in writing, and where appropriate, in an alternative format that is accessible to the complainant, with a final resolution to the complaint. All written complaints received by the ADA Coordinator or his designee, appeals to the City Manager or his designee, and responses from these two offices will be retained by the City for at least three years.
In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the Americans with Disabilities Amendments Act of 2008, the Fair Employment & Housing Act (FEHA), California Government Code Section 11135 and other applicable codes, the City of Turlock does not discriminate against individuals on the basis of disability in its services, programs or activities.
This grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"), the Americans with Disabilities Amendments Act (ADAAA) and California State law. It may be used by anyone wishing to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs or benefits by the City of Turlock. The City’s Disability Discrimination Policy governs employment-related complaints of disability discrimination.
The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of the complainant and location, date and a description of the problem(s). The City’s Grievance Procedure form is available online at http://www.cityofturlock.org/ada or at Turlock City Hall, 156 S. Broadway, Ste. 150, Turlock, CA 95380. Alternative means of filing a complaint, such as personal interviews or a tape recording the complaint, are available to persons with disabilities upon request.
The complaint should be submitted by the grievant and/or his/her designee as soon as possible, but no later than 60 calendar days after the alleged violation to the ADA Coordinator using the contact information provided on this page. Within 15 calendar days after receipt of the complaint, the ADA Coordinator or his designee will schedule a meeting with the complainant to discuss the complaint and possible resolutions. After an investigation and review the ADA Coordinator will respond in writing, and where appropriate, in an alternative format accessible to the complainant. The response will explain the City’s position on the issue and offer options for substantive resolution of the complaint.
If the response by ADA Coordinator does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the City Manager. After receiving the appeal, the City Manager or his designee will review the appeal and the ADA Coordinator finding. Within a reasonable period, after a review, the City Manager or his designee will respond in writing, and where appropriate, in an alternative format that is accessible to the complainant, with a final resolution to the complaint. All written complaints received by the ADA Coordinator or his designee, appeals to the City Manager or his designee, and responses from these two offices will be retained by the City for at least three years.
In accordance with the requirements of Title II of the Americans with Disabilities Act (ADA) of 1990, the Americans with Disabilities Amendments Act of 2008, the Fair Employment & Housing Act (FEHA), California Government Code Section 11135 and other applicable codes, the City of Turlock does not discriminate against individuals on the basis of disability in its services, programs or activities.